Support

Need help? We're here. Email us at support@pactara.app and we'll get back to you as soon as we can — usually within 1–2 business days.

Common questions

How do I cancel my subscription?

Subscriptions are managed by Apple. Open the Settings app on your iPhone, tap your name, then Subscriptions, choose Pactara, and tap Cancel Subscription. Your access continues until the end of the current billing period.

Can I get a refund?

Pactara does not issue refunds directly. Refund requests are handled by Apple. You can request a refund at reportaproblem.apple.com.

How does the free trial work?

New users get a 7-day free trial. If you don't cancel before the trial ends, your subscription starts automatically.

How do I leave or delete a group?

Open the group, tap the settings icon, then Leave Group. Group admins can remove members or archive the group from the same screen.

How do I delete my account?

Open Pactara and go to Settings → Account → Delete Account. If you can't access the app, email support@pactara.app from the address on your account and we'll delete it for you.

I'm not receiving notifications.

Check that notifications are enabled for Pactara in the iOS Settings app. In Pactara, go to Settings → Notifications to confirm your preferences.

I found a bug or have feedback.

We'd love to hear it. Email support@pactara.app with a description and, if possible, a screenshot or short screen recording.

Contact

Pactara
2727 Travis St, Apt 321
Houston, TX 77006
support@pactara.app